FAQs

Order information

 

Domestic shipment

All orders are dispatched through Hellenic ELTA Courier, to any part of Greece.

 

International shipment

International orders are shipped through Hellenic Post, on 1st Priority Registered Mail, or Package, depending on destination zone and order weight.

 

Delivery time

Your orders are packaged and shipped withing 2 days (Monday to Friday) from the purchase date. According to our delivery service, times are as follow:

  • ELTA Courier 1-3 Days
  • ΕLΤΑ International Mail 3-5 days
  • ELTA Package International Mail 3-15 days

Due to increased workload on our delivery service provider due to COVID, there might be some delays.

 

Payments

 

Payment Options

Our store accepts the following payment methods:

  • Paypal
  • Credit/Debit card(through Viva Wallet)
  • COD (for domestic clients)

 

Transaction Safety

All our transactions are encrypted and secured under a valid SSL certificate, and payments take place in the payment gateway you choose during checkout, with complete security.

 

Orders and returns

 

How can I place an order;

You can place an order exclusively through our website. We do not operate a retail store.

Do I need to create an account?

You can use a Guest account, or you could register you own account and enjoy all the benefits that come along, such as ease of future orders, access to your order history, possible promotional or loyalty discounts to registered clients.

 

Order tracking

You can track your order progress through your order management, in you account panel. Alternatively you could use the tracking number you received electronically during shiping.

 

How can I cancel my order?

You can cancel you order at any point during the process, before order confirmation. After payment, you can cancel your order during the same calendar date, by contacting us throu e-mail at sales@kouvarakia.gr or by calling us on (+30) 6996812766. Payment is returned through the gateway you chose during checkout.

 

Returns

You have the right to return the products within 14 calendar days. Products should be unopened, an in their initial state, and should not have been used in any way. They should be accompanied by their purcase receipt. Payment is returned through the gateway you chose during checkout, within a calendar week. In case of COD payment, a bank deposit will be made in a bank account of your choice. The client handles all related expenses.

In case replacement in waranted due to proven defect or mistake on our part, all related replacement or return expenses are handled by us.

 

Refusal to receive the order 

In case of refusal to receive the order, the buyer is obliged to cover the shipping costs. The company reserves the right not to execute a customer order with a history of repeated denials of receipt, cancellations and/or returns. In future orders, the “cash on delivery’ option will not be accepted.

 

I have more questions…

For any other inquiry or wish you can reach us through info@kouvarakia.gr or +(30) 6996812766. Store working hours are Monday to Friday, 10 am to 5 pm.